What sporting goods problems are most frequent?

Most calls I get are for bikes, helmets and outdoor hunting equipment like fishing poles, skis, snowboards and watercrafts. The problem can be a variety of things, but most boil down to improper design, improper manufacturing or improper use, with the latter being the most common. End users could be improperly altering the product or using it in a way it shouldn’t be used.

Even if we have cause down, the other two questions (improper design or manufacturing) must be investigated. Let’s say you have a failed bike because they road it off a cliff. While it was quite obviously misused, we need to look at the design and make sure it was designed and manufactured properly. Were there defects that contributed to the failure? Is the design robust enough? The manufacturer still has to be part of the discussion to show they are doing everything to prevent defects.